Cherwell incident

BIDS Connectivity issue on NSZ PRD

Major Resolved View vendor source →

Cherwell experienced a major incident on May 31, 2026 affecting Service Manager / Asset Manager (NSZ), lasting 5d 17h. The incident has been resolved; the full update timeline is below.

Started
May 31, 2026, 11:39 AM UTC
Resolved
Jun 06, 2026, 04:51 AM UTC
Duration
5d 17h
Detected by Pingoru
May 31, 2026, 11:39 AM UTC

Affected components

Service Manager / Asset Manager (NSZ)

Update timeline

  1. investigating May 31, 2026, 11:39 AM UTC

    We are currently investigating this issue.

  2. identified May 31, 2026, 02:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 31, 2026, 06:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 06, 2026, 04:51 AM UTC

    This incident has been resolved.