Cherwell experienced a major incident on May 31, 2026 affecting Service Manager / Asset Manager (NVZ), lasting 15h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Service Manager / Asset Manager (NVZ)
Update timeline
- identified May 31, 2026, 07:09 AM UTC
The NVZ STG portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made
- monitoring May 31, 2026, 07:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2026, 10:38 PM UTC
This incident has been resolved.