Cherwell experienced a major incident on May 31, 2026 affecting Service Manager / Asset Manager (NSZ), lasting 17h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 31, 2026, 04:46 AM UTC
The NSZ STG portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.
- identified May 31, 2026, 04:47 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 31, 2026, 05:44 AM UTC
A fix has been implemented and Tenants are accessible now. We are monitoring further.
- identified May 31, 2026, 06:03 AM UTC
We are implementing one more fix on this landscape and will update status once it is implemented
- monitoring May 31, 2026, 06:33 AM UTC
A fix has been implemented and Tenants are accessible now. We are monitoring further.
- resolved May 31, 2026, 10:39 PM UTC
This incident has been resolved.