Cherwell incident

NVZ PRD – Login Issue / Portal Inaccessible

Critical Resolved View vendor source →

Cherwell experienced a critical incident on May 30, 2026 affecting Service Manager / Asset Manager (NVZ), lasting 23h. The incident has been resolved; the full update timeline is below.

Started
May 30, 2026, 11:38 PM UTC
Resolved
May 31, 2026, 10:38 PM UTC
Duration
23h
Detected by Pingoru
May 30, 2026, 11:38 PM UTC

Affected components

Service Manager / Asset Manager (NVZ)

Update timeline

  1. identified May 30, 2026, 11:38 PM UTC

    The NVZ PRD portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.

  2. monitoring May 31, 2026, 01:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 31, 2026, 06:35 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 31, 2026, 10:38 PM UTC

    This incident has been resolved.