Cherwell experienced a major incident on May 30, 2026 affecting Service Manager / Asset Manager (NSZ), lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Service Manager / Asset Manager (NSZ)
Update timeline
- investigating May 30, 2026, 09:28 PM UTC
NSZ PRD portal is currently not accessible for some customers. Our team is actively working to resolve the issue and will provide updates as progress is made.
- identified May 30, 2026, 10:22 PM UTC
We have identified the issue and we are executing remediation steps shortly. We will keep you updated on the progress of those actions.
- monitoring May 30, 2026, 11:51 PM UTC
The fix has finalized and we are seeing tenants available again. We will continue to monitor for the next 24 hours before declaring incident resolved.
- monitoring May 31, 2026, 06:09 AM UTC
We are continuing to monitor for any further issues.
- resolved May 31, 2026, 10:41 PM UTC
This incident has been resolved.