Cherwell experienced a major incident on May 30, 2026 affecting Service Manager / Asset Manager (C1), lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Service Manager / Asset Manager (C1)
Update timeline
- investigating May 30, 2026, 09:32 PM UTC
The NVC PRD portal is currently not accessible, and users are unable to log in. Our team is actively working to resolve the issue and will provide updates as progress is made.
- investigating May 30, 2026, 10:03 PM UTC
We have identified the issue and are working on validating the remediation steps.
- monitoring May 30, 2026, 11:08 PM UTC
We have deployed a fix and have validated that the tenant is now available. We will continue to monitor for 24 hours prior to setting the incident to "Resolved."
- resolved May 31, 2026, 10:40 PM UTC
This incident has been resolved.