Cherwell is currently experiencing a major incident affecting Service Manager / Asset Manager (C1), which began 4h ago. The vendor's full update timeline is below.
Affected components
Service Manager / Asset Manager (C1)
Update timeline
- investigating May 30, 2026, 09:32 PM UTC
The NVC PRD portal is currently not accessible, and users are unable to log in. Our team is actively working to resolve the issue and will provide updates as progress is made.
- investigating May 30, 2026, 10:03 PM UTC
We have identified the issue and are working on validating the remediation steps.
- monitoring May 30, 2026, 11:08 PM UTC
We have deployed a fix and have validated that the tenant is now available. We will continue to monitor for 24 hours prior to setting the incident to "Resolved."