Cherwell incident

Neurons Platform - NVU - Patch Management Datasets - 1873732

Major Resolved View vendor source →

Cherwell experienced a major incident on May 15, 2026 affecting Ivanti Neurons Platform (NVU), lasting 2d 16h. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 08:15 PM UTC
Resolved
May 18, 2026, 01:04 PM UTC
Duration
2d 16h
Detected by Pingoru
May 15, 2026, 08:15 PM UTC

Affected components

Ivanti Neurons Platform (NVU)

Update timeline

  1. investigating May 15, 2026, 08:15 PM UTC

    We are currently investigating an issue where patch management scan datasets are failing.

  2. monitoring May 15, 2026, 09:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 18, 2026, 01:04 PM UTC

    This incident has been resolved.