Cherwell experienced a major incident on May 13, 2026 affecting Service Manager / Asset Manager (NVF), lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Service Manager / Asset Manager (NVF)
Update timeline
- investigating May 13, 2026, 04:55 PM UTC
NVF STG/UAT tenants login attempts are stalling on a "Too many redirects" error message or returning to the login page without logging in. We are actively investigating this and will provide an update once we have more information.
- monitoring May 13, 2026, 06:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 08:07 PM UTC
This incident has been resolved.