Cherwell incident

Neurons Platform: Devices Dashboard may throw a missing column error and fail to display all the columns (1865180)

Notice Resolved View vendor source →

Cherwell experienced a notice incident on May 7, 2026 affecting Ivanti Neurons Platform (NVU), lasting 17h 51m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 08:09 PM UTC
Resolved
May 08, 2026, 02:01 PM UTC
Duration
17h 51m
Detected by Pingoru
May 07, 2026, 08:09 PM UTC

Affected components

Ivanti Neurons Platform (NVU)

Update timeline

  1. investigating May 07, 2026, 08:09 PM UTC

    We are currently investigating this issue.

  2. identified May 07, 2026, 08:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 08, 2026, 05:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2026, 02:01 PM UTC

    This incident has been resolved.