Cheqroom had 10 outages in the last 2 years totaling 31h 51m of downtime — averaging 0.4 incidents per month.
There were 10 Cheqroom outages since June 4, 2024 totaling 31h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue has been identified and a fix is being implemented.
We have fixed the underlying scaling issue, and seeing the system recover
Notifications backlog has been cleared, and notifications are operating normally
When attempting to login from main page, and not a specific workspace the MFA email appears to be failing
The issue was caused due to authentication issues with the mailer service. This has been resolved.
We are currently monitoring errors in our importing process related to the Cloudflare outage.
Importing now stable.
Investigating reports of slow performance.
Intermittent outages, we are continuing to work to break stabilze system
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports of delayed notifications
Our queue service is currently experiencing an delayed processing, which is causing a backlog of unprocessed notifications including SMS, email, and push. This backup is also delaying imports and exports processing. We are actively monitoring the situation and will provide updates once it has been resolved.
We are starting to see service recovery
This incident has been resolved.
Some users reporting increased error rate: "Something went wrong on the server".
We have identified intermittent crashes in one of service components caused by a defect in the latest OpenSSL 3.0.17 library shipped with Debian 12. The issue is triggered under certain secure connection workflows and can result in unexpected worker restarts.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We have identified degraded performance throughout the web application, particularly impacting reservations and item detail.
This incident has been resolved
Reports of users unable to login.
Login and Authorization systems are operating as expected
We are currently experiencing a disruption in Mobile App Push Notifications. We are working to resolve a change in a vendor API causing push notifications to longer send.
We have identified the issue and will be deploying a patch tomorrow
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.