Resolved after 3 hours 18 minutes, affecting Core Platform (Application (Dashboard & API)), on November 5, 2026.
Between about 11:00 and 16:30 UTC, some parts of Chatwoot were slower than usual. Loading conversations and searching contacts were affected most. No data was lost, and messages were delivered as usual. We traced the slowdown to a recent change and rolled it back. Response times are now close to normal. We will keep monitoring until performance is fully back to normal. Performance has been back to normal for several hours. The issue is resolved. We're sorry for the disruption.
Affected components
Update timeline
- investigating Nov 05, 2026, 01:30 PM UTC
Since 13:00 UTC, some requests in the Chatwoot dashboard and API have been slower than usual, and some have failed. Our database is under heavy load. We have reduced the load and response times are improving. We are monitoring and will post an update when performance is back to normal.
- resolved Nov 05, 2026, 04:48 PM UTC
Between about 11:00 and 16:30 UTC, some parts of Chatwoot were slower than usual. Loading conversations and searching contacts were affected most. No data was lost, and messages were delivered as usual. We traced the slowdown to a recent change and rolled it back. Response times are now close to normal. We will keep monitoring until performance is fully back to normal. Performance has been back to normal for several hours. The issue is resolved. We're sorry for the disruption.
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