Chase UK experienced a major incident on June 12, 2023 affecting Using your card, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2023, 12:19 PM UTC
We have a problem with one of our card systems at the moment. It means that some online card transactions are being declined. You might have trouble adding your card to Apple Pay or Google Pay. . You can still transfer money in the app. Your Direct Debits and standing orders aren't affected. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- investigating Jun 12, 2023, 01:13 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2023, 01:23 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2023, 01:26 PM UTC
We are continuing to investigate this issue.
- resolved Jun 12, 2023, 04:00 PM UTC
This incident has been resolved.