Chase UK experienced a minor incident on July 17, 2023 affecting Rewards, lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Rewards
Update timeline
- investigating Jul 17, 2023, 12:49 PM UTC
We have a delay with one of our systems at the moment. It means that your Rewards balance won't be updated as quickly at the moment. If you're eligible for cashback, you're still earning in the background. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Jul 17, 2023, 04:47 PM UTC
This incident has been resolved.