Chase UK experienced a minor incident on August 2, 2023 affecting Paying money in and Sending money out, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 02, 2023, 11:57 AM UTC
We have a problem with some of our systems at the moment. It means that money is taking longer to get to other people. We're also seeing that some customers are seeing a delay in payments showing up in their transaction payments. The payment will still be processed as normal. It's just taking a little bit longer. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- monitoring Aug 02, 2023, 12:27 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 02, 2023, 12:41 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 02, 2023, 12:41 PM UTC
This incident has been resolved.