Chase UK incident

Payments aren't working right now

Minor Resolved View vendor source →

Chase UK experienced a minor incident on August 24, 2023 affecting Paying money in and Sending money out and 1 more component, lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2023, 06:58 AM UTC
Resolved
Aug 24, 2023, 11:21 AM UTC
Duration
4h 22m
Detected by Pingoru
Aug 24, 2023, 06:58 AM UTC

Affected components

Paying money inSending money outMaking regular paymentsMoving money between accountsUsing Third Party Providers

Update timeline

  1. investigating Aug 24, 2023, 06:58 AM UTC

    We have a problem with some of our systems at the moment. It means that you can't make payments right now. Any payments coming in are being held in a queue. As soon as we've fixed the issue those payments will come in. Your card works as normal, although it might take longer than usual for card transactions to show in your app. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you

  2. investigating Aug 24, 2023, 08:25 AM UTC

    We have a problem with some of our systems at the moment. It means that you can't make payments right now. Any payments coming in are being held in a queue. As soon as we've fixed the issue those payments will come in. Your card works as normal, although it might take longer than usual for card transactions to show in your app. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you

  3. investigating Aug 24, 2023, 08:26 AM UTC

    We have a problem with some of our systems at the moment. It means that you can't make payments right now. Any payments coming in are being held in a queue. As soon as we've fixed the issue those payments will come in. Your card works as normal, although it might take longer than usual for card transactions to show in your app. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  4. investigating Aug 24, 2023, 10:18 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Aug 24, 2023, 11:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 24, 2023, 11:21 AM UTC

    This incident has been resolved.