Chase UK experienced a minor incident on September 6, 2023 affecting Contacting us, lasting 4h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 06, 2023, 05:04 AM UTC
We have a problem with some of our systems at the moment. It means that when you contact us at the moment, we won't be able to help you with specific questions about your account. We will be able to help you with general questions about Chase. Some of our team are also not able to respond to messages, so you might wait longer for a response. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- investigating Sep 06, 2023, 05:17 AM UTC
We have a problem with some of our systems at the moment. It means that when you contact us at the moment, we won't be able to help you with specific questions about your account. We will be able to help you with general questions about Chase. Some of our team are also not able to respond to messages, so you might wait longer for a response. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- investigating Sep 06, 2023, 08:25 AM UTC
We have a problem with some of our systems at the moment. It means that when you contact us, we won't be able to help you with specific questions about your account. We will be able to help you with general questions about Chase. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- monitoring Sep 06, 2023, 09:36 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 06, 2023, 09:57 AM UTC
This incident has been resolved.