Chase UK incident

Payments are slow right now

Minor Resolved View vendor source →

Chase UK experienced a minor incident on October 6, 2023 affecting Paying money in and Sending money out and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2023, 12:02 PM UTC
Resolved
Oct 06, 2023, 12:24 PM UTC
Duration
21m
Detected by Pingoru
Oct 06, 2023, 12:02 PM UTC

Affected components

Paying money inSending money outMaking regular paymentsMoving money between accountsUsing Third Party Providers

Update timeline

  1. investigating Oct 06, 2023, 12:02 PM UTC

    We have a problem with some of our systems at the moment. It means that money is taking longer to get to other people. We're also seeing that some customers are seeing a delay in payments showing up in their transaction payments. The payment will still be processed as normal. It's just taking a little bit longer. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  2. resolved Oct 06, 2023, 12:24 PM UTC

    This incident has been resolved.