Chase UK experienced a major incident on December 9, 2023 affecting Paying money in and Sending money out and 1 more component, lasting 5h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2023, 11:24 AM UTC
We have a problem with some of our systems at the moment. It means that payments out are not working and payments in are being held in a queue. We're also seeing that some customers are having issues with online card payments when security checks are required. You may also have issues with seeing your PIN or changing your card settings. You can still use your card in shops, Apple Pay and Google Pay. You can still withdraw cash. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- investigating Dec 09, 2023, 11:49 AM UTC
We are continuing to investigate this issue.
- investigating Dec 09, 2023, 11:50 AM UTC
We are continuing to investigate this issue.
- identified Dec 09, 2023, 01:44 PM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 09, 2023, 01:51 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 09, 2023, 01:56 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 09, 2023, 01:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 09, 2023, 02:02 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 09, 2023, 04:50 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 09, 2023, 04:50 PM UTC
This incident has been resolved.