Chase UK experienced a minor incident on May 23, 2024 affecting Joining us and Logging in, lasting 10h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 23, 2024, 05:13 PM UTC
An issue with our systems means that we can't make payments that need a one-time passcode at the moment. You can still make other transactions that don't need to be verified, such as payments to existing payees, and transfers between your accounts. If you've got an important payment affected by this, we'll make things right for you once we've sorted the issue. Your Direct Debits and standing orders aren't affected. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
- identified May 24, 2024, 03:35 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 24, 2024, 03:39 AM UTC
This incident has been resolved.