Chase UK incident

Trouble transferring your Rewards balance

Minor Resolved View vendor source →

Chase UK experienced a minor incident on July 13, 2024 affecting Rewards, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2024, 01:48 PM UTC
Resolved
Jul 13, 2024, 04:14 PM UTC
Duration
2h 26m
Detected by Pingoru
Jul 13, 2024, 01:48 PM UTC

Affected components

Rewards

Update timeline

  1. investigating Jul 13, 2024, 01:48 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 13, 2024, 03:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 13, 2024, 04:14 PM UTC

    This incident has been resolved.