Chase UK experienced a critical incident on July 19, 2024 affecting Contacting us, lasting 22h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Contacting us
Update timeline
- investigating Jul 19, 2024, 08:06 AM UTC
We have a problem with one of our systems at the moment. It means that we're not able to talk to as many customers as normal. To keep our customers safe, we're asking you to only call us if you have a fraud issue. Your app and card should still work as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Jul 20, 2024, 06:37 AM UTC
This incident has been resolved.