Chase UK experienced a minor incident on August 27, 2024 affecting Contacting us, lasting 12h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Contacting us
Update timeline
- identified Aug 27, 2024, 03:47 PM UTC
We have a problem with one of our systems at the moment. It means that we're not able to call and message with as many customers as normal. We've fixed the problem and will start to work through our queues overnight. Your app and card should still work as normal. We know you count on your bank for the important things in life. We're sorry for any problems this causes you.
- resolved Aug 28, 2024, 04:22 AM UTC
This incident has been resolved.