Chase UK experienced a minor incident on December 13, 2024 affecting Sending money out and Moving money between accounts and 1 more component, lasting 4h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 13, 2024, 04:37 AM UTC
We have a problem with some of our systems at the moment. It means that you can't make payments to other banks or move money between your Chase accounts right now. Any payments coming in are being held in a queue. As soon as we've fixed the issue those payments will come in. Your card should work as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- investigating Dec 13, 2024, 04:39 AM UTC
We are continuing to investigate this issue.
- investigating Dec 13, 2024, 06:42 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 13, 2024, 08:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 13, 2024, 08:54 AM UTC
This incident has been resolved.