Chase UK experienced a notice incident on March 4, 2025 affecting Seeing balances and activity, lasting 5h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Seeing balances and activity
Update timeline
- monitoring Mar 04, 2025, 12:58 PM UTC
We've identified an issue with some merchants where their transactions are clearing later than usual. It means that some transactions are showing up in your activity list today from a few weeks ago. Please check if you've made this transaction in the last few weeks. If you recognise it, you don't need to do anything – you haven't been charged twice. If you don't recognise a transaction, please let us know. Other payments in and out of your account should work as normal.
- resolved Mar 04, 2025, 06:14 PM UTC
This incident has been resolved.