Chase UK experienced a minor incident on June 11, 2025 affecting Contacting us, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2025, 11:01 PM UTC
We have a problem with some of our systems at the moment. It means that when you contact us at the moment, we won't be able to help you with specific questions about your account. We will be able to help you with general questions about Chase. Some of our team are also not able to respond to messages, so you might wait longer for a response. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- investigating Jun 11, 2025, 11:02 PM UTC
We have a problem with some of our systems at the moment. It means that when you contact us at the moment, we won't be able to help you with specific questions about your account. We will be able to help you with general questions about Chase. Some of our team are also not able to respond to messages, so you might wait longer for a response. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Jun 11, 2025, 11:40 PM UTC
This incident has been resolved.