ChartHop Outage History

ChartHop is up right now

There were 3 ChartHop outages since February 9, 2026 totaling 2h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.charthop.com

Critical March 26, 2026

ChartHop API is not responding

Detected by Pingoru
Mar 26, 2026, 10:35 PM UTC
Resolved
Mar 26, 2026, 11:20 PM UTC
Duration
45m
Affected: API
Timeline · 2 updates
  1. investigating Mar 26, 2026, 10:35 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 26, 2026, 10:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2026

MongoDB incident impacting ChartHop

Detected by Pingoru
Feb 13, 2026, 05:38 PM UTC
Resolved
Feb 13, 2026, 06:24 PM UTC
Duration
46m
Affected: User InterfaceAPIApps & Integrations
Timeline · 2 updates
  1. monitoring Feb 13, 2026, 06:01 PM UTC

    ChartHop leverages MongoDB as a primary data store. MongoDB experienced a major service outage impacting data stores in AWS. This impacts ChartHop and is caused our application to fail. The issue has been mitigated and we are monitoring.

  2. resolved Feb 13, 2026, 06:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 9, 2026

High error rates on UI

Detected by Pingoru
Feb 09, 2026, 05:59 PM UTC
Resolved
Feb 09, 2026, 06:54 PM UTC
Duration
55m
Affected: User Interface
Timeline · 3 updates
  1. investigating Feb 09, 2026, 06:42 PM UTC

    We are seeing an increased rate of errors specifically coming from the ChartHop user interface. This is impacting users ability to navigate and use the product. API servers and Apps/integrations are not seeing increased error rates overall, and impacts are limited to UI access.

  2. monitoring Feb 09, 2026, 06:44 PM UTC

    We have identified an issue with routing between our User Interface and API servers that was sending a portion of API traffic to the wrong servers. The routing issue has been addressed and service should be restored for all users.

  3. resolved Feb 09, 2026, 06:54 PM UTC

    The system is operating as expected and error rates have returned to normal.

Read the full incident report →

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