ChartHop experienced a major incident on February 9, 2026 affecting User Interface, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
User Interface
Update timeline
- investigating Feb 09, 2026, 06:42 PM UTC
We are seeing an increased rate of errors specifically coming from the ChartHop user interface. This is impacting users ability to navigate and use the product. API servers and Apps/integrations are not seeing increased error rates overall, and impacts are limited to UI access.
- monitoring Feb 09, 2026, 06:44 PM UTC
We have identified an issue with routing between our User Interface and API servers that was sending a portion of API traffic to the wrong servers. The routing issue has been addressed and service should be restored for all users.
- resolved Feb 09, 2026, 06:54 PM UTC
The system is operating as expected and error rates have returned to normal.