ChartHop Outage History

ChartHop is up right now

Pingoru has recorded 19 incidents for ChartHop: 5 in the last 12 months and 1 in the last 90 days.

Source: status.charthop.com

19incidents recorded
5last 12 months
1last 90 days
94 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking ChartHop in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202611 of 720 (0%)
July 202600 of 744 (0%)
August 202614 of 744 (1%)
September 202600 of 720 (0%)
October 202600 of 510 (0%)

Incidents, newest first

Critical August 27, 2026 Platform-Wide Service Disruption 3h 54m User Interface, API, Apps & Integrations

Started Aug 27, 2026, 04:11 PM UTC· resolved Aug 27, 2026, 08:06 PM UTC

  1. investigating Aug 27, 2026, 04:11 PM UTC

    We are investigating this issue

  2. investigating Aug 27, 2026, 04:12 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 27, 2026, 05:03 PM UTC

    We are actively monitoring and investigating this issue to prevent future outages

  4. monitoring Aug 27, 2026, 06:19 PM UTC

    We are continuing to monitor for any further issues.

  5. identified Aug 27, 2026, 06:20 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Aug 27, 2026, 06:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Aug 27, 2026, 08:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 17, 2026 ChartHop is not loading 1h 25m User Interface, API

Started Jun 17, 2026, 04:55 PM UTC· resolved Jun 17, 2026, 06:21 PM UTC

  1. identified Jun 17, 2026, 04:55 PM UTC

    An issue deserializing data from our database is preventing ChartHop from loading certain data.

  2. monitoring Jun 17, 2026, 06:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2026, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 26, 2026 ChartHop API is not responding 45m API

Started Mar 26, 2026, 10:35 PM UTC· resolved Mar 26, 2026, 11:20 PM UTC

  1. investigating Mar 26, 2026, 10:35 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 26, 2026, 10:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2026 MongoDB incident impacting ChartHop 46m User Interface, API, Apps & Integrations

Started Feb 13, 2026, 05:38 PM UTC· resolved Feb 13, 2026, 06:24 PM UTC

  1. monitoring Feb 13, 2026, 06:01 PM UTC

    ChartHop leverages MongoDB as a primary data store. MongoDB experienced a major service outage impacting data stores in AWS. This impacts ChartHop and is caused our application to fail. The issue has been mitigated and we are monitoring.

  2. resolved Feb 13, 2026, 06:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 9, 2026 High error rates on UI 55m User Interface

Started Feb 09, 2026, 05:59 PM UTC· resolved Feb 09, 2026, 06:54 PM UTC

  1. investigating Feb 09, 2026, 06:42 PM UTC

    We are seeing an increased rate of errors specifically coming from the ChartHop user interface. This is impacting users ability to navigate and use the product. API servers and Apps/integrations are not seeing increased error rates overall, and impacts are limited to UI access.

  2. monitoring Feb 09, 2026, 06:44 PM UTC

    We have identified an issue with routing between our User Interface and API servers that was sending a portion of API traffic to the wrong servers. The routing issue has been addressed and service should be restored for all users.

  3. resolved Feb 09, 2026, 06:54 PM UTC

    The system is operating as expected and error rates have returned to normal.

Read the full incident report →

Major June 4, 2025 ChartHop is slow to load 1h 45m User Interface, API

Started Jun 04, 2025, 02:56 PM UTC· resolved Jun 04, 2025, 04:41 PM UTC

  1. investigating Jun 04, 2025, 02:56 PM UTC

    Users report that ChartHop is slow to load, sitting on the "loading bunny" screen for an extended time.

  2. identified Jun 04, 2025, 04:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 04, 2025, 04:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2025, 04:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 28, 2025 ChartHop app is not loading for some users 4h 6m User Interface

Started Mar 28, 2025, 04:26 PM UTC· resolved Mar 28, 2025, 08:33 PM UTC

  1. identified Mar 28, 2025, 04:26 PM UTC

    Some ChartHop users are unable to use the ChartHop application at this time and getting either a blank page or a failure to load. We have identified the issue and working to restore service.

  2. identified Mar 28, 2025, 05:40 PM UTC

    An update is being deployed to address the issue and resolve service for the remaining impacted users.

  3. monitoring Mar 28, 2025, 06:21 PM UTC

    The update has been fully deployed, and we are monitoring for any remaining impacts.

  4. resolved Mar 28, 2025, 08:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 10, 2025 User interface unavailable 39m User Interface

Started Feb 10, 2025, 04:24 PM UTC· resolved Feb 10, 2025, 05:04 PM UTC

  1. identified Feb 10, 2025, 04:36 PM UTC

    We have been made aware that some customers are unable to open the ChartHop user interface. We have identified the issue and a fix is being deploy. ChartHOP API and integrations is unaffected.

  2. monitoring Feb 10, 2025, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 10, 2025, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →