ChartHop Outage History

ChartHop is up right now

ChartHop had 8 outages in the last 2 years totaling 14h 19m of downtime — averaging 0.3 incidents per month.

There were 8 ChartHop outages since February 10, 2025 totaling 14h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.charthop.com

Critical August 27, 2026

Platform-Wide Service Disruption

Detected by Pingoru
Aug 27, 2026, 04:11 PM UTC
Resolved
Aug 27, 2026, 08:06 PM UTC
Duration
3h 54m
Affected: User InterfaceAPIApps & Integrations
Timeline · 7 updates
  1. investigating Aug 27, 2026, 04:11 PM UTC

    We are investigating this issue

  2. investigating Aug 27, 2026, 04:12 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 27, 2026, 05:03 PM UTC

    We are actively monitoring and investigating this issue to prevent future outages

  4. monitoring Aug 27, 2026, 06:19 PM UTC

    We are continuing to monitor for any further issues.

  5. identified Aug 27, 2026, 06:20 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Aug 27, 2026, 06:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Aug 27, 2026, 08:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 17, 2026

ChartHop is not loading

Detected by Pingoru
Jun 17, 2026, 04:55 PM UTC
Resolved
Jun 17, 2026, 06:21 PM UTC
Duration
1h 25m
Affected: User InterfaceAPI
Timeline · 3 updates
  1. identified Jun 17, 2026, 04:55 PM UTC

    An issue deserializing data from our database is preventing ChartHop from loading certain data.

  2. monitoring Jun 17, 2026, 06:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2026, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 26, 2026

ChartHop API is not responding

Detected by Pingoru
Mar 26, 2026, 10:35 PM UTC
Resolved
Mar 26, 2026, 11:20 PM UTC
Duration
45m
Affected: API
Timeline · 2 updates
  1. investigating Mar 26, 2026, 10:35 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 26, 2026, 10:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2026

MongoDB incident impacting ChartHop

Detected by Pingoru
Feb 13, 2026, 05:38 PM UTC
Resolved
Feb 13, 2026, 06:24 PM UTC
Duration
46m
Affected: User InterfaceAPIApps & Integrations
Timeline · 2 updates
  1. monitoring Feb 13, 2026, 06:01 PM UTC

    ChartHop leverages MongoDB as a primary data store. MongoDB experienced a major service outage impacting data stores in AWS. This impacts ChartHop and is caused our application to fail. The issue has been mitigated and we are monitoring.

  2. resolved Feb 13, 2026, 06:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 9, 2026

High error rates on UI

Detected by Pingoru
Feb 09, 2026, 05:59 PM UTC
Resolved
Feb 09, 2026, 06:54 PM UTC
Duration
55m
Affected: User Interface
Timeline · 3 updates
  1. investigating Feb 09, 2026, 06:42 PM UTC

    We are seeing an increased rate of errors specifically coming from the ChartHop user interface. This is impacting users ability to navigate and use the product. API servers and Apps/integrations are not seeing increased error rates overall, and impacts are limited to UI access.

  2. monitoring Feb 09, 2026, 06:44 PM UTC

    We have identified an issue with routing between our User Interface and API servers that was sending a portion of API traffic to the wrong servers. The routing issue has been addressed and service should be restored for all users.

  3. resolved Feb 09, 2026, 06:54 PM UTC

    The system is operating as expected and error rates have returned to normal.

Read the full incident report →

Major June 4, 2025

ChartHop is slow to load

Detected by Pingoru
Jun 04, 2025, 02:56 PM UTC
Resolved
Jun 04, 2025, 04:41 PM UTC
Duration
1h 45m
Affected: User InterfaceAPI
Timeline · 4 updates
  1. investigating Jun 04, 2025, 02:56 PM UTC

    Users report that ChartHop is slow to load, sitting on the "loading bunny" screen for an extended time.

  2. identified Jun 04, 2025, 04:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 04, 2025, 04:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2025, 04:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 28, 2025

ChartHop app is not loading for some users

Detected by Pingoru
Mar 28, 2025, 04:26 PM UTC
Resolved
Mar 28, 2025, 08:33 PM UTC
Duration
4h 6m
Affected: User Interface
Timeline · 4 updates
  1. identified Mar 28, 2025, 04:26 PM UTC

    Some ChartHop users are unable to use the ChartHop application at this time and getting either a blank page or a failure to load. We have identified the issue and working to restore service.

  2. identified Mar 28, 2025, 05:40 PM UTC

    An update is being deployed to address the issue and resolve service for the remaining impacted users.

  3. monitoring Mar 28, 2025, 06:21 PM UTC

    The update has been fully deployed, and we are monitoring for any remaining impacts.

  4. resolved Mar 28, 2025, 08:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 10, 2025

User interface unavailable

Detected by Pingoru
Feb 10, 2025, 04:24 PM UTC
Resolved
Feb 10, 2025, 05:04 PM UTC
Duration
39m
Affected: User Interface
Timeline · 3 updates
  1. identified Feb 10, 2025, 04:36 PM UTC

    We have been made aware that some customers are unable to open the ChartHop user interface. We have identified the issue and a fix is being deploy. ChartHOP API and integrations is unaffected.

  2. monitoring Feb 10, 2025, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 10, 2025, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →