Channable experienced a notice incident on June 18, 2025 affecting Marketplaces, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 18, 2025, 02:10 PM UTC
Cdiscount has reported a widespread outage on their systems: https://developer.octopia-io.net/seller-monitoring/ Channable is currently unable to sync offer listings or process orders for the Cdiscount marketplace as a result of this outage. Orders and offer synchronization will resume once the outage is resolved on Cdiscount's side. Real-time stock updates received during the outage will not be resubmitted after the outage is resolved. This incident does not affect any other marketplace.
- monitoring Jun 19, 2025, 07:19 AM UTC
Cdiscount has partially restored their services at June 18th 20:00 UTC: https://developer.octopia-io.net/seller-monitoring/ Channable's API exporters are operational again, but order connections and real-time stock updates are still affected by the outage. We will continue to monitor the restoration of operations.
- resolved Jun 19, 2025, 03:19 PM UTC
Cdiscount reported the problem to be resolved on their end as of 14:00 UTC. Channable's services are all operational again for Cdiscount.