Channable experienced a minor incident on November 14, 2023 affecting Channable tool, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Channable tool
Update timeline
- investigating Nov 14, 2023, 03:15 PM UTC
We are currently investigating this issue.
- investigating Nov 14, 2023, 03:20 PM UTC
The Channable application is recovering, but we are continuing to investigate this issue.
- identified Nov 14, 2023, 03:40 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 14, 2023, 03:57 PM UTC
This incident is now resolved. We have identified the root cause of this incident and are working on a permanent solution to the problem. We have confirmed that only the Channable Application was affected: order connections, repricer operations and automated processing jobs were not affected by this outage and have continued without incident.