Channable incident

Importing files from Google Drive experiencing issues

Major Resolved View vendor source →

Channable experienced a major incident on February 13, 2024, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2024, 01:25 PM UTC
Resolved
Feb 13, 2024, 04:23 PM UTC
Duration
2h 58m
Detected by Pingoru
Feb 13, 2024, 01:25 PM UTC

Update timeline

  1. investigating Feb 13, 2024, 01:25 PM UTC

    Currently we're experiencing problems with files we're importing directly from Google Drive. We are investigating what causes these issues to happen.

  2. resolved Feb 13, 2024, 04:23 PM UTC

    The problem has been identified. We can no longer support files directly imported from Google Drive. If you have been directly affected by this issue you should have received an email with a further notice. We consider this resolved.