Channable incident

Experiencing decreased tool performance

Minor Resolved View vendor source →

Channable experienced a minor incident on April 23, 2024 affecting Channable tool and Hosted feeds and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 12:37 PM UTC
Resolved
Apr 23, 2024, 01:54 PM UTC
Duration
1h 16m
Detected by Pingoru
Apr 23, 2024, 12:37 PM UTC

Affected components

Channable toolHosted feedsAdsMarketplaces

Update timeline

  1. investigating Apr 23, 2024, 12:37 PM UTC

    Currently we are experiencing decreased tool performance. You might not be able to save rules or use the tool as you are used too. Orders and existing feed links are unaffected.

  2. monitoring Apr 23, 2024, 12:50 PM UTC

    After investigation we have restarted services and the problem seems to have been resolved. We are resolving blocked exports and such on a steady pace and we will keep monitoring.

  3. resolved Apr 23, 2024, 01:54 PM UTC

    After monitoring we can safely say that the error did not come back. There might still be some general slowness, which is unrelated and is not blocking any usage of Channable.