Channable experienced a minor incident on May 22, 2024 affecting Ads and Marketplaces, lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2024, 03:29 PM UTC
We are experiencing an issue preventing the processing of jobs in the Channable application. While this is ongoing, imports and exports will remain on the 'Queued' status instead of executing. Orders and repricers remain unaffected.
- monitoring May 22, 2024, 03:55 PM UTC
We are no longer observing issues scheduling jobs. All scheduled API exports and imports that failed to run previously have now been rescheduled. The backlog of scheduled jobs now decreasing. We continue to monitor the situation.
- monitoring May 22, 2024, 03:56 PM UTC
We are continuing to monitor for any further issues.
- resolved May 22, 2024, 06:22 PM UTC
We have processed the backlog of jobs, and performance is back to normal.