Channable experienced a minor incident on July 5, 2024 affecting Channable tool and Insights & Analytics, lasting 2d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 05, 2024, 12:26 PM UTC
We noticed that the Order dashboards in the Channable frontend are currently not displaying any data to our users. We are aware of this issue and are working on resolving this. The order functionality within Channable is unaffected and still works as intended. We are investigating if any other component is affected.
- identified Jul 05, 2024, 12:37 PM UTC
The issue has been identified. We are working actively on resolving the underlying problem. We have confirmed that no other Channable components are affected.
- identified Jul 05, 2024, 12:40 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 08, 2024, 06:32 AM UTC
The underlying issues have been resolved. Dashboards in Channable are functioning as expected again.