Channable experienced a major incident on July 17, 2024 affecting Marketplaces, lasting 6h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Marketplaces
Update timeline
- investigating Jul 17, 2024, 02:18 PM UTC
We are currently not able to access the Walmart API. This means that Walmart apis are failing and we are not able to retrieve orders, returns and forward shipment and stock updates. We are in contact with Walmart about this issue.
- monitoring Jul 17, 2024, 07:49 PM UTC
We have identified the cause of the issue and a fix has been rolled out. We are currently monitoring the status.
- resolved Jul 17, 2024, 08:38 PM UTC
The issue has been resolved. Walmart APIs are running successfully. We have retrieved any orders or returns that were still open on Walmart, and all pending shipment updates have been sent.