Channable experienced a major incident on July 24, 2024 affecting Creative suite (Dynamic Image Editor), lasting 6h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Creative suite (Dynamic Image Editor)
Update timeline
- investigating Jul 24, 2024, 03:26 PM UTC
Downloading images for the creative suite may be delayed for a number of users, we are currently investigating the issue.
- identified Jul 24, 2024, 03:50 PM UTC
The issue has been identified, and we are working on a solution.
- monitoring Jul 24, 2024, 06:15 PM UTC
We've resolved the underlying issue and image downloads should be proceeding as normal. We are monitoring as we are clearing our backlog.
- resolved Jul 24, 2024, 10:03 PM UTC
The backlog has been cleared, and image downloads are fully operational again.