Channable incident

Bol exports and related features not working

Major Resolved View vendor source →

Channable experienced a major incident on November 12, 2024 affecting Ads and Marketplaces and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2024, 08:00 AM UTC
Resolved
Nov 12, 2024, 10:03 AM UTC
Duration
2h 2m
Detected by Pingoru
Nov 12, 2024, 08:00 AM UTC

Affected components

AdsMarketplacesRepricers

Update timeline

  1. investigating Nov 12, 2024, 08:00 AM UTC

    As of this morning, we're seeing out exporters to Bol fail. This currently affects APIs, orders, repricers and Bol Ads. We will investigate and try to get into contact with Bol

  2. identified Nov 12, 2024, 08:07 AM UTC

    Bol has acknowledged the issue and is working to resolve it. Meanwhile, we paused all bol export APIs.

  3. resolved Nov 12, 2024, 10:03 AM UTC

    The issue seems to have been resolved. Bol also confirmed the issue to be resolved on their end through their status page.