Channable experienced a major incident on January 15, 2025 affecting Ads and Marketplaces and 1 more component, lasting 19h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 15, 2025, 01:05 PM UTC
We are seeing elevated error rates for synchronizing items, stock updates, prices, ads and orders between Channable and bol. bol has identified the issue (https://developers.bol.com/en/news/issue-with-connecting-to-our-api)
- monitoring Jan 15, 2025, 03:14 PM UTC
We are seeing elevated error rates for synchronizing items, stock updates, prices, ads and orders between Channable and bol. bol has identified the issue (https://developers.bol.com/en/news/issue-with-connecting-to-our-api)
- monitoring Jan 15, 2025, 08:06 PM UTC
bol have indicated that they have partially resolved the issue, but that for some customers problems remain. We have resumed normal processing for synchronizing items, stock updates, prices, ads and orders between Channable and bol. If you are affected by the remaining issue, the Channable tool will show a red 'Failed' status on the affected API until the issue is resolved by bol. For further updates on this issue, please see the bol status page: https://developers.bol.com/en/news/issue-with-connecting-to-our-api
- resolved Jan 16, 2025, 08:30 AM UTC
This incident has been resolved.