Channable incident

Importing items from Shopify is currently not possible

Major Resolved View vendor source →

Channable experienced a major incident on January 16, 2025, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2025, 04:06 PM UTC
Resolved
Jan 16, 2025, 06:04 PM UTC
Duration
1h 57m
Detected by Pingoru
Jan 16, 2025, 04:06 PM UTC

Update timeline

  1. identified Jan 16, 2025, 04:06 PM UTC

    We have identified an issue preventing Channable from importing items using Shopify API connections. We are working to resolve this issue as quickly as possible. While this incident is ongoing, any Shopify API connections in the Channable tool might show a red "Failed" marker or become stuck on the "Queued" status. Once this incident is resolved, any missed imports will be reattempted automatically.

  2. monitoring Jan 16, 2025, 05:09 PM UTC

    We have released a fix for the issue. We are currently monitoring the results of this.

  3. resolved Jan 16, 2025, 06:04 PM UTC

    The issue has been resolved. All affected Shopify imports have been restarted, which will also unblock any feeds, APIs, or ad generators that were stuck on the "Queued" status. Projects will continue running on their normal schedule.