Channable incident

Galaxus Orders not being picked up consistently

Minor Resolved View vendor source →

Channable experienced a minor incident on March 14, 2025, lasting 2d 16h. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2025, 04:00 PM UTC
Resolved
Mar 17, 2025, 08:12 AM UTC
Duration
2d 16h
Detected by Pingoru
Mar 14, 2025, 04:00 PM UTC

Update timeline

  1. monitoring Mar 14, 2025, 04:00 PM UTC

    We're seeing a decrease in performance with our Galaxus order connections, we are unable to fetch orders for extended periods of time. We are directly in contact with Galaxus to make them aware of this issue. For now, we advise to manually handle Galaxus orders if possible. As we have no indication for how long this will take.

  2. resolved Mar 17, 2025, 08:12 AM UTC

    We're seeing orders come in again for Galaxus, the problems have been resolved over the weekend. We'll stay in close contact with the platform to assure stability of the feature, for now the problem is no longer present.