Channable incident

Our call provider is currently having trouble

Notice Resolved View vendor source →

Channable experienced a notice incident on April 16, 2025, lasting 5h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 02:23 PM UTC
Resolved
Apr 16, 2025, 07:44 PM UTC
Duration
5h 21m
Detected by Pingoru
Apr 16, 2025, 02:23 PM UTC

Update timeline

  1. investigating Apr 16, 2025, 02:23 PM UTC

    Our Support department is currently not available over the phone, because our call provider is experiencing issues. They have already posted their own status page as well: https://status.aircall.io/incidents/tvtssv8x3r9s We'll be monitoring the situation.

  2. monitoring Apr 16, 2025, 02:24 PM UTC

    We'll be monitoring the status page from Aircall, while we wait for them to implement a fix.

  3. monitoring Apr 16, 2025, 02:57 PM UTC

    Support agents report certain calls are coming through again. We hope to be back to full available as soon as possible.

  4. resolved Apr 16, 2025, 07:44 PM UTC

    Aircall reported the issue to have been resolved completely.