Resolved after 4 hours 30 minutes, on May 17, 2022.
This incident has been resolved. Please note that shortlinks **do not require any changes** to continue working as they previously did.
Update timeline
- identified May 17, 2022, 05:19 PM UTC
We're investigating / identified an issue that caused Manually delivered Tours not to display. Typically they show immediately on page load after the short link is clicked. Quick reminder that Manually delivered tours are ones where your "Copy the short link" and paste that short link in an email or help center content.
- monitoring May 17, 2022, 07:29 PM UTC
We're testing this fix on staging and with a limited subset of accounts -- will report back when it's live for everyone
- resolved May 17, 2022, 09:50 PM UTC
This incident has been resolved. Please note that shortlinks **do not require any changes** to continue working as they previously did.
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