Chameleon.io incident

Builder and Experience loading issues

Resolved on September 9, 2026.

resolved Sep 09, 2026, 07:15 PM UTC

We identified a backed-up queue that caused some requests to our backend to be rejected (with a 500/503 error code) -- the impact was that during the time period from 6:10 eastern to 10am eastern only approximately 92% of calls to chmln.identify were successful

Started
Sep 09, 2026, 05:00 PM UTC
Resolved
Sep 09, 2026, 05:00 PM UTC
Duration
–
Detected by Pingoru
Sep 09, 2026, 05:00 PM UTC

Update timeline

  1. resolved Sep 09, 2026, 07:15 PM UTC

    We identified a backed-up queue that caused some requests to our backend to be rejected (with a 500/503 error code) -- the impact was that during the time period from 6:10 eastern to 10am eastern only approximately 92% of calls to chmln.identify were successful

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