Resolved after 8 hours 37 minutes, affecting User profile API, on August 1, 2024.
This incident is resolved (as of 4:30pm pacific). The main impact was that certain API actions were resulting in errors. These errors were most obvious for calls to track events where the result of the API call was a 500 error. In addition, some data was delayed in reaching the intended user because of delays in processing the incoming data. An incident like this will have an investigation followed by implementing the recommended updates. As always, you may reach out to us for further information, if needed.
Affected components
Update timeline
- investigating Aug 01, 2024, 06:49 PM UTC
We are currently investigating issues with data collection and log in.
- monitoring Aug 01, 2024, 07:57 PM UTC
We've addressed the data collection and log in issues customers were experiencing. We are still monitoring this issue while we understand the root cause.
- resolved Aug 02, 2024, 03:27 AM UTC
This incident is resolved (as of 4:30pm pacific). The main impact was that certain API actions were resulting in errors. These errors were most obvious for calls to track events where the result of the API call was a 500 error. In addition, some data was delayed in reaching the intended user because of delays in processing the incoming data. An incident like this will have an investigation followed by implementing the recommended updates. As always, you may reach out to us for further information, if needed.
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