Chainalysis had 45 outages in the last 2 years totaling 976h 32m of downtime — averaging 1.8 incidents per month.
There were 45 Chainalysis outages since August 27, 2025 totaling 976h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating reports that some users are unable to access Reactor and KYT. Our team is working to determine the cause.
This incident has been resolved. Please reach out to [email protected] if you have any questions or require further assistance.
We are currently experiencing an outage in the Hexagate frontend. Alerts and the API are not affected. Next update at 18:00 UTC.
This incident has been resolved. Please reach out to [email protected] if you have any questions or require further assistance.
We are investigating reports of an issue in KYT where the “Open in Reactor” button is greyed out for some users, preventing certain mature transfers from being opened in Reactor. We will share another update as soon as we have more information.
This incident has been resolved. Please reach out to [email protected] if you have any questions or require further assistance.
Between 23:00 UTC, Jul 15th 2026, and 00:30 UTC, Jul 16th 2026, KYT experienced an error in processing some Solana transfers. The issue is now resolved, and we are checking the number of affected transfers. No action is required from customers as the transfers will be reprocessed from our end. If you experience any further issues or have any questions, please reach out to [email protected].
We are currently investigating an issue where Alerts for Sentinel are not generating correctly. A fix has been put in place, and we will continue to monitor this over the next 12 hours. Next update at 10:00 UTC
We have deployed a fix, and the issue is no longer occurring for new alerts. We are now working on backfilling the affected alerts. Next update at 17:00 UTC.
We are continuing to monitor for any further issues.
This incident has been resolved. Please reach out to [email protected] if you have any questions or require further assistance.
We are currently experiencing errors in both the KYT UI and API and are investigating. Next update at 17:30 UTC.
A fix has been implemented and the errors should no longer be occurring in both the KYT UI and API. We are monitoring to ensure stability. Next update at 23:30 UTC.
This incident has been resolved. Please reach out to [email protected] if you have any questions or require further assistance.
We are currently investigating an issue affecting Reactor where users are getting errors while performing several actions on the platform. We will provide further updates here as soon as more information becomes available. Next update at 02:00 UTC
A fix has been put in place, and we will continue to monitor the stability over the next 12 hours. Reactor should now be loading normally. If you continue experiencing any issues, please reach out to [email protected] Next update at 13:30 UTC
This incident has been resolved. If you have any questions, please contact [email protected].
At 9:43AM UTC, all users were prevented from opening (or changing if already open) Next-Gen graphs. Users would have experienced between 10-17 minutes of downtime. This incident has been resolved. If you experience any further issues, please reach out to [email protected].
We are currently investigating an issue affecting token pricing data in Hexagate. As a result, some alerts generated by our monitoring systems may appear incorrect or unexpected. Our team is actively investigating. We will provide further updates here as soon as more information becomes available.
A fix has been put in place, and we will continue to monitor stability over the next 48 hours. Token pricing data should now be behaving normally, and alert accuracy should be restored. If you continue to experience incorrect or unexpected alerts, please contact [email protected]. Next scheduled update at 20:00 UTC Monday 24th.
This incident has been resolved. If you experience any continued issues, please reach out to [email protected]
We are currently investigating an issue affecting Reactor graphs, which may prevent some graphs from loading correctly. KYT users may also experience delays in real-time monitoring for Plasma. Our team is actively investigating. We do not have a workaround to share at this time. We will provide further updates here as soon as more information becomes available.
We are continuing investigating an issue affecting Reactor graphs, which may prevent some graphs from loading correctly. We are also investigating degraded performance affecting certain Risk API services. Customers may experience errors when calling some risk-related endpoints, and KYT users may also notice delays in real-time monitoring for Plasma. Our team is actively investigating and working to narrow the scope of the impact. We do not have a workaround to share at this time. We will provide further updates here as soon as more information becomes available.
A fix has been put in place and we will continue to monitor the stability over the next 48 hours. Reactor graphs should now be loading normally, and the broader degraded performance affecting Risk API services has recovered. We are continuing to investigate a separate issue limited to Plasma-related requests. At this time, any remaining impact should be limited to Plasma-specific API requests and related real-time monitoring. If you continue to experience issues outside of Plasma, please contact [email protected]. Next scheduled update at 17:00 UTC Monday 22nd.
This incident has been resolved. If you experience any continued issues, please reach out to [email protected].
We are investigating a server error across Reactor, Rapid and KYT. We will provide more information as soon as they become available. Next update at 10:00 UTC
We have implemented a fix, and the system has recovered. However, users should expect somewhat degraded performance, resulting in slower responses. We will continue to enhance the fix in place to bring performance level back up to expected levels. We will continue to monitor for stability. Please reach out to [email protected] if continuing experiencing any issues. Next update at 15:00 UTC.
This incident has been resolved and no further issues are expected. If you experience any problems at all, reach out to [email protected]
We experienced a partial degradation of service affecting some Reactor users between 06:35 UTC and 06:38 UTC. Service has recovered and we consider this resolved. However, we will continue to monitoring to ensure platform stability. If you experience any further issues, please reach out to [email protected]
Between 17:44 and 18:18 UTC, users may have experienced errors when attempting to load the KYT UI. This issue is now resolved. Please reach out to [email protected] if you have any questions or require further assistance.
We previously marked this incident as resolved, but we are continuing to observe some lingering performance degradation as systems recover. As a result, we are moving the status back to Monitoring while the team continues to closely track recovery and stability. We will provide further updates as more information becomes available. Please reach out to [email protected] for any questions. More information on the incident: https://status.chainalysis.com/incidents/1f4fn0r9ts4n Next update at 03:00 UTC
We are continuing to monitor the recovery and stability, and will provide further updates as more information becomes available. Next update at 17:00 UTC.
Plasma delays have been resolved. We are continuing to monitor SUI delays in KYT only at this time. Please reach out to [email protected] for any questions. Next update at 23:00 UTC.
We are continuing to monitor the situtation. Next update at 23:00 UTC on May 22nd.
We are continuing to monitor for any further issues. Next update at 11:00 UTC on May 25th.
This incident has been resolved.
Plasma is currently experiencing data delays in Reactor. We are monitoring this issue and will share more information as it becomes available. Please reach out to [email protected] for any questions. Next update at 23:00 UTC
The SUI delay has recovered. We are still monitoring Plasma delays. We are continuing to monitor this issue and share information as it becomes available. Please reach out to [email protected] for any questions. Next update at 23:00 UTC.
This incident has been resolved.
We are currently investigating an issue preventing users from logging in to their Reactor accounts. We will provide further updates as more information becomes available. Next update at 16:00 UTC
Reactor and KYT are now functioning as expected, and users should now be able to access their accounts. We will continue to monitor our systems to ensure stability. If you experience any further issues with either Reactor or KYT, please reach out directly to [email protected]. Next update at 16:00 UTC
We will continue monitoring this issue to ensure users have full access to their accounts. If you experience any further issues with either Reactor or KYT, please reach out directly to [email protected].
This incident has been resolved. If you experience any further issues, please contact us at [email protected].
BCH is currently experiencing data delays in Reactor and KYT. We are investigating the issue and will share more information as it becomes available. Please reach out to [email protected] for any questions. Next update at 14:00 UTC
This incident has been resolved. Reactor data is current, and transfers are processed without delays in KYT. If you encounter further delays with BCH, please reach out to [email protected]
Reactor is currently experiencing data delays on the Plasma network. We are investigating the issue and will share more information as it becomes available. Please reach out to [email protected] for any questions. Next update at 13:00 UTC
Plasma remains delayed in Reactor. The issue has been identified, and data continues to catch up as our team works towards a resolution. We will provide further updates as more information becomes available. Please reach out to [email protected] for any questions. Next update at 17:00 UTC
Plasma remains delayed in Reactor. We are actively ingesting large blocks as part of the catch-up process, and data is continuing to backfill. Our team is working toward full recovery and will share further updates as progress continues. Please reach out to [email protected] for any questions.
Reactor data for Plasma is now up to date. We are continuing to monitor to ensure stability. Please contact [email protected] if you have any questions.
Reactor data for Plasma is now up to date and stable. Please contact [email protected] if you have any questions.
Reactor is currently experiencing data delays on the Sui network. We are investigating the issue and will share more information as it becomes available. Please reach out to [email protected] for any questions. Next update at 7 am UTC
We are still investigating the issue and will share more information as it becomes available. Please reach out to [email protected] for any questions. Next update at 11am UTC
Reactor data for SUI is now at the tip, and the team is identifying any prior data that needs patching. Root cause still under investigation. Please reach out to [email protected] for any questions. Next update at 3 pm UTC
Reactor data for SUI is now at the tip, and all discovered gaps have been patched. Root cause is still under investigation. Please reach out to [email protected] for any questions. Next update at 6 pm UTC
We are continuing to monitor to ensure stability. Please contact [email protected] if you have any questions. Next update at 12AM UTC.
This incident has been resolved.
We are currently experiencing delays in processing Arbitrum transfers. Impact: Some transfers may be accepted but not completed. Our team is actively investigating and working to resolve this as quickly as possible. We’ll share updates as we learn more.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Reactor experienced an outage between 15:05 UTC and 15:22 UTC. During this time, some customers may have been unable to access graphs. The issue has since been resolved. Please contact [email protected] if you have any questions or need further assistance.
Tron data is currently delayed in both KYT and Reactor. We are investigating, and we will share any details as they become available. Next update at 21:00 UTC.
Tron data is back at tip in Reactor. New KYT transfers should register without issue, while any failed KYT transfers are currently being reprocessed. No action is required from customers at this time. Next update at 00:00 UTC.
This incident has been resolved. Any failed KYT transfers have now been reprocessed. Please reach out to [email protected] if you have any questions or require further assistance.
We are aware of an issue that impacted Next Generation Graphs in Reactor. Users may have experienced errors when attempting to load graphs. A fix has been deployed to production. Graph functionality has been restored and we are monitoring to confirm stability across all affected services. Some KYT customers may also have experience intermittent errors related to graph rendering during this time.
We can confirm this has now been fully resolved. If you experience any issues at all, please reach out [email protected]
Between 4:53 UTC and 6:33 UTC, some KYT transfer processing experienced delays of up to 20 minutes. The issue has been fully resolved, and transfer processing is operating normally. If you continue to experience any issues, please contact [email protected].