Chainalysis Outage History

We are currently investigating an issue where Alerts for Sentinel are not generating correctly. A fix has been put in place, and we will continue to monitor this over the next 12 hours. Next update at 10:00 UTC

We have deployed a fix, and the issue is no longer occurring for new alerts. We are now working on backfilling the affected alerts. Next update at 17:00 UTC.

We are continuing to monitor for any further issues.

A fix has been implemented and the errors should no longer be occurring in both the KYT UI and API. We are monitoring to ensure stability. Next update at 23:30 UTC.

A fix has been put in place, and we will continue to monitor the stability over the next 12 hours. Reactor should now be loading normally. If you continue experiencing any issues, please reach out to [email protected] Next update at 13:30 UTC

A fix has been put in place, and we will continue to monitor stability over the next 48 hours. Token pricing data should now be behaving normally, and alert accuracy should be restored. If you continue to experience incorrect or unexpected alerts, please contact [email protected]. Next scheduled update at 20:00 UTC Monday 24th.

A fix has been put in place and we will continue to monitor the stability over the next 48 hours. Reactor graphs should now be loading normally, and the broader degraded performance affecting Risk API services has recovered. We are continuing to investigate a separate issue limited to Plasma-related requests. At this time, any remaining impact should be limited to Plasma-specific API requests and related real-time monitoring. If you continue to experience issues outside of Plasma, please contact [email protected]. Next scheduled update at 17:00 UTC Monday 22nd.

We have implemented a fix, and the system has recovered. However, users should expect somewhat degraded performance, resulting in slower responses. We will continue to enhance the fix in place to bring performance level back up to expected levels. We will continue to monitor for stability. Please reach out to [email protected] if continuing experiencing any issues. Next update at 15:00 UTC.

We previously marked this incident as resolved, but we are continuing to observe some lingering performance degradation as systems recover. As a result, we are moving the status back to Monitoring while the team continues to closely track recovery and stability. We will provide further updates as more information becomes available. Please reach out to [email protected] for any questions. More information on the incident: https://status.chainalysis.com/incidents/1f4fn0r9ts4n Next update at 03:00 UTC

We are continuing to monitor the recovery and stability, and will provide further updates as more information becomes available. Next update at 17:00 UTC.

Plasma delays have been resolved. We are continuing to monitor SUI delays in KYT only at this time. Please reach out to [email protected] for any questions. Next update at 23:00 UTC.

We are continuing to monitor the situtation. Next update at 23:00 UTC on May 22nd.

We are continuing to monitor for any further issues. Next update at 11:00 UTC on May 25th.

Plasma is currently experiencing data delays in Reactor. We are monitoring this issue and will share more information as it becomes available. Please reach out to [email protected] for any questions. Next update at 23:00 UTC

The SUI delay has recovered. We are still monitoring Plasma delays. We are continuing to monitor this issue and share information as it becomes available. Please reach out to [email protected] for any questions. Next update at 23:00 UTC.

Reactor and KYT are now functioning as expected, and users should now be able to access their accounts. We will continue to monitor our systems to ensure stability. If you experience any further issues with either Reactor or KYT, please reach out directly to [email protected]. Next update at 16:00 UTC

We will continue monitoring this issue to ensure users have full access to their accounts. If you experience any further issues with either Reactor or KYT, please reach out directly to [email protected].

Reactor data for Plasma is now up to date. We are continuing to monitor to ensure stability. Please contact [email protected] if you have any questions.

Reactor data for SUI is now at the tip, and all discovered gaps have been patched. Root cause is still under investigation. Please reach out to [email protected] for any questions. Next update at 6 pm UTC

We are continuing to monitor to ensure stability. Please contact [email protected] if you have any questions. Next update at 12AM UTC.

A fix has been implemented and we are monitoring the results.

We are aware of an issue that impacted Next Generation Graphs in Reactor. Users may have experienced errors when attempting to load graphs. A fix has been deployed to production. Graph functionality has been restored and we are monitoring to confirm stability across all affected services. Some KYT customers may also have experience intermittent errors related to graph rendering during this time.