Central 1 incident
INC224893 - Delayed AMEX Bill Payments for July 10
Central 1 experienced a notice incident on July 15, 2026 affecting Payment Services, lasting 6d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 15, 2026, 09:20 PM UTC
Due to a file transmission issue, EDI bill payments for July 10 to American Express (AMEX) have been delayed. We are actively working with AMEX and will advise once the payments have been processed. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].
- monitoring Jul 16, 2026, 10:19 PM UTC
Central 1 continues to actively work with AMEX to resolve the issue as quickly as possible. We will provide another update once we have additional information. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].
- resolved Jul 21, 2026, 10:20 PM UTC
Central 1 has resolved the issue with AMEX. All payments will be posted to the applicable biller accounts effective the original payment date. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].