Central 1 incident

INC224352 - EDI Bill Payment files from BNS dated June 26 and June 29 not processed

Notice Resolved View vendor source →

Central 1 experienced a notice incident on July 3, 2026 affecting Payment Services, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2026, 06:32 PM UTC
Resolved
Jul 03, 2026, 06:57 PM UTC
Duration
24m
Detected by Pingoru
Jul 03, 2026, 06:32 PM UTC

Affected components

Payment Services

Update timeline

  1. identified Jul 03, 2026, 06:32 PM UTC

    Central 1 has been advised that the EDI Bill Payment files from BNS, dated June 26 and June 29, have not been processed. Central 1 is actively working with BNS to have the missing files resent and processed as quickly as possible. We will provide our next update at 2:00 p.m. PT (5:00 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1

  2. resolved Jul 03, 2026, 06:57 PM UTC

    Central 1 has successfully received the previously missing EDI Bill Payment files dated June 26 and June 29. Processing of these files is scheduled for this evening's bill payment processing cycle. Central 1 - [email protected] - 1.888.889.7878, press 1