Central 1 incident

INC224124 - Cash ordering denomination drop-down is blank

Central 1 experienced a notice incident on June 29, 2026 affecting Payment Services, lasting 8m. The incident has been resolved; the full update timeline is below.

Started: Jun 29, 2026, 02:18 PM UTC
Resolved: Jun 29, 2026, 02:27 PM UTC
Duration: 8m
Detected by Pingoru: Jun 29, 2026, 02:18 PM UTC

Affected components

Payment Services

Update timeline

investigating Jun 29, 2026, 02:18 PM UTC

Central 1 is aware that the cash ordering domination drop-down is blank in the application when placing an order. If your order is urgent, please use the ServiceNow cash ordering form. Our supplier is investigating, and we will have an update by 10 a.m. PT\1 p.m. ET. Central 1 - [email protected] - 1.888.889.7878, press
resolved Jun 29, 2026, 02:27 PM UTC

RBC has confirmed that this incident is now resolved. To get the denominations to appear in the application's drop-down, you need to close all current browser sessions and reopen a fresh session. Please contact us if you have any further issues with the Cash Ordering application. Central 1 - [email protected] - 1.888.889.7878, press